By Linda Andrews, VP Training and Development (


The Alternative Analysis Group was tasked with investigating options to ensure the long-term sustainability of CSP first aid training resources. The diverse group is made up of thirteen members representing all divisions. This note provides an update on the group’s work to date.

CSP offers a great product for the instruction of advanced first aid. Over time, the program has become increasingly complex and it has significantly increased the volunteer time involvement without full acknowledgement of the cost of that time. Responding to requests from members, the portfolio has developed PowerPoint presentations and other instructional resources, including online learning, resulting in a fragmented infrastructure of resources. For example, if a change is made to the manual, there are seven different areas of resources that need to be checked for deletion or revision. This is just one example. With that in mind, it is time to review our approach.

The AAG is currently investigating three options into the process of resource development/revision, software applications to assist, and the use of volunteer time that are cost effective and sustainable beyond five years:

  1. Continue status quo with minimal changes.
  2. Continue in-house with an investment of dollars to make necessary changes.
  3. Outsourcing to a third party for some or all of the work.

To date the group has met three times and has developed a list of five key priorities and criteria to be investigated through interviews with stakeholders both within and outside the CSP. The five main criteria are that material and the program will:

  • Meet the needs of CSP customers whether it be patrollers or the resorts/NSE agencies.
  • Be bilingual.
  • Be accessible on multiple devices and through online access.
  • Be cost effective.
  • Reduce volunteer time.

The criteria are detailed differently between whether it is an outside agency for a strategic alliance or for continuing in-house with CSP member interviews.

The AAG will be talking with three national first aid providers. The in-house option will involve interviews with key stakeholders such as current or past members involved with resource development, and members who are users such as division and zone training managers to get perspective on where changes need to be made to address their issues.

We expect those interviews to be held over the summer with a final report with recommendations to the management committee and board of directors in October 2018.

As always, we are available to answer any questions you might have.

Update on progress of the Alternative Analysis Group (AAG)